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    customer service

    Business Articles

    How Courtesy Killed Respect

    What amazes and irritates me, in equal measures, is the conflation of courtesy and respect. Somehow, we have substituted courtesy in place of respect and in return, we managed to wrap our relationships with one another with cheap glossy packaging…

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    Travel

    Assistful Assistant

    It started with a text message 4 hours before I was due to leave for the airport.  British Airways (BA) helpfully informed me my flight would be 1 hour 45 minutes late taking off and I should rearrange my airport…

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