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Many years ago I travelled to Baltimore, USA to attend a strategy planning brainstorm session. In fact, I was running the session with a colleague from Baltimore and we spent weeks organising, planning, setting up; I was sure it would…
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Sometimes, trouble comes and finds you but other times, you go out looking for it. A family couple came to visit me for a few days and we arranged to have a Sunday lunch with friends at a famous restaurant…
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I am a catholic in my expectations of what a restaurant service should be like. I hate self-service, tick box menus, set menus and all other forms of aptitude testing approach to service. Here is a scene I experienced on…
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