Monthly Archives
Recently in a Paris hotel, I called the front desk. Me: Bonsoir Front Desk: Oui Monsieur, ow can I elp you? Me: Can you arrange for an iron to be delivered to my room please? Front Desk: we do not…
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Bahrain: Early morning scene on an airport transfer bus: Friend (optimistic): Excuse me, do I know you? MP (puzzled): I don’t know! Friend: Are you in the insurance business? MP (wearily): No, sorry. Friend (determined): you look familiar though, are…
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There is a glitzy 5-Star hotel in Qatar that boasts Swarovski Couches in the lobby; they know who they are! The management is determined to offer legendary service; whether you want it or not. The hotel is way over-staffed at…
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We once had an indifferent and borderline rude service at a restaurant however; the food itself was quite good. It was my treat that day so, I paid the bill exactly as it stated on paper and omitted to leave…
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If you are travelling to Jordan, a nice country to visit, do yourself a favour: don’t leave any valuables behind on the plane. You will get it back, but not before your nerves are stretched to just before snapping point….
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Stupid Questions: In 1998 I was asked a question by a worried Belgian client if I could help with his company’s state of readiness for the Millennium Bug; we all worried the world would come to an end on 1…
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I had suffered a very nasty bout of flu while in Canada during my Christmas break visiting a girlfriend and her family. I was looking forward to returning to normal life in a relatively warmer weather so, finding myself sitting…
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Algeria is a beautiful country but they don’t do “Customer Service”. Here is a conversation I once had with Reception in one of the most prestigious hotels: Receptionist: Yes? Me: Can you please send someone to stock the bathroom with…
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I had a long-term assignment with a company based in Brussels. Living in the UK meant I had to take the short flight on Monday mornings to the Belgian Capital and back to London or Birmingham on Friday nights. I…
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So, what are the minimum requirements for an average police person or security person in a sensitive area such as an Airport Departure Lounge? Fitness / strength? Alertness? Sharp shooting? Maybe. At an airport in a major North African city,…
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