The last blog was about the bad service I received from a car dealership with many failed phone calls asking them to send me the necessary disc to activate the satellite navigation system in the car.

Needless to say that they never responded, even after I filled a satisfaction survey sent by them where I scored them the lowest possible score available with nasty comments in any comment box available, hoping someone will have the decency to call me and find out what’s behind my irritation.

Today, my patient ran out and Claire, wishing for a peaceful life, agreed it was time we went to see them in person. We did.

After further explanation of why I was unhappy, the smiling chap assigned to deal with us said: I can only apologise for this treatment.  I asked if he could do more than apologise and chase the matter.  He did by picking up the phone and calling someone who declared the necessary package had just arrived 24 hours earlier; what a coincidence!  Our smiling chap said it would take 15 minutes to bring the package round.  To fill in some of the time, I gave him a lecture on customer service and he listened politely to what I had to say but absorbed nothing. By way of getting rid of us, he said we could help ourselves to a hot drink from a vending machine in the waiting area outside.

Sure enough, 15 minutes later the package arrived and we left them for the last time, ever!

In the year 2020, there are still circumstances where if you want the service you feel you deserve, you have to help yourself because no one is motivated to do anything for you unless they absolutely have to.